Reviving Revenue Operations: How TruSummit Stabilized Truckstop’s Revenue Cloud Implementation
Revenue Cloud Rescue & Rejuvenation
Cloud
Revenue Cloud
Sales Cloud
Service Cloud
Engagement
Discovery & Design
Implementation
Project Timeline
3 months
Challenge
Truckstop, a leader in transportation technology and freight matching solutions, offers logistics solutions for transportation professionals through load planning, transportation management, real-time rates, and negotiation tools. Additionally, Truckstop operates the largest industry credit reporting entity, helping professionals identify and engage with trusted freight partners. For over 20 years, Truckstop has empowered carriers and brokers to run their businesses successfully and find better ways to move freight.
Truckstop faced significant challenges stemming from a failed implementation of Salesforce Revenue Cloud. Key issues included:
- A disjointed customer and internal user experience.
- Inability to accurately report on recurring revenue, which disrupted the ability to reliably close the books for month-end and year-end reporting.
- Severe billing errors that resulted in significant incorrect charges to clients.
These challenges created operational inefficiencies, eroded client trust, and impeded the organization’s ability to scale.
Solution
TruSummit Solutions developed and executed a comprehensive remediation plan to address Truckstop’s immediate and long-term needs. The approach included:
- Executable Remediation Plan: Immediate measures were implemented to stop financial and operational issues (“stop the bleeding”).
- Strategic Alignment: The assessment process was directly tied to Truckstop’s broader organizational strategy to ensure alignment with business goals.
- Technical and Functional Assessments: TruSummit conducted detailed evaluations to identify inefficiencies and areas requiring manual intervention.
- Value Cost Matrix: Leveraging a value cost matrix, TruSummit prioritized solutions to address major pain points and gaps efficiently.
Outcomes
Through a structured and strategic approach, TruSummit Solutions successfully remediated Truckstop’s Salesforce Revenue Cloud implementation, driving operational efficiency, setting the stage for sustainable organizational growth, and restoring financial accuracy.
Customer Perspective

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