Salesforce Managed Services
At TruSummit Solutions, we make it our mission to empower and enable our clients to maintain the solutions we build for them, long after the implementation process is activated, so you get the absolute best return on your Salesforce investment. We understand you will have questions, concerns, and the need for further learning opportunities. Don’t put this burden on your IT team, put it on us! We’re here to provide you with support at any point on your journey. Your success is our success.
Managed Services for Salesforce
With TruSummit Solutions Managed Services, our team will help support your organization by proactively outsourcing the administration of your Salesforce instance. Our goal is to minimize administration efforts at your organization while providing transparency over our service.
The TruSummit Advantage
When you choose our Managed Services, you get:
- Helpdesk service
- Ticketing system
- Prioritized issue resolution
- Service level commitments
- Maintenance commitments
- Reporting and SLA monitoring
- Availability monitoring
- Vulnerability assessments
Much like a help desk, our team will provide support based on a block of hours using a time and materials approach. With our easy-to-use ticketing system, we ensure you get the training services you need to be Salesforce successful! We’ll also be happy to assist you with administrative questions and procedures.
Taking a proactive approach, TruSummit Solutions will detect and fix errors before they occur. We will also help advise you on the latest feature releases of Salesforce, setting your organization up for future success. We’ll help you with minor customizations and modifications, troubleshooting existing bugs and applying hotfixes, and training and knowledge transfer.
End-to-End System Management
The white glove service of managed services. Our end-to-end system management service offering allows your organization to use TruSummit Solutions for complete system management outsourcing. We will staff a team to review your current deployment of Salesforce and optimize your solutions without your organization having to invest in additional resources.
TruSummit Customer Success Stories
“TruSummit quickly came up to speed and understood our business workflows and challenges with insight and nuance.
Their discovery workshops, technology architecture research and documentation, and requirements analysis enabled us to confidently choose Salesforce and hit the ground running with our implementation armed with a roadmap incorporating business process automation, clear data strategy, and a robust approach to change management and governance.”
– Chief Product Officer, Leading Patient Care Provider
“TruSummit was selected for their ability to quickly learn business processes and then define and implement efficiencies with SalesForce.
The TruSummit project team quickly integrated with all business units and effectively managed expectations for end users and technical staff. Our organization originally planned to implement SalesForce enhancements over a 9mos period, but TruSummit was able to reduce total project to 8 weeks.”
– CIO, Insurance Products and Services
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