At TruSummit Solutions, we’re constantly striving to deliver exceptional value to our clients and push the boundaries of what’s possible in Salesforce consulting. Today, we’re thrilled to share an exciting milestone in our journey: TruSummit Solutions has officially achieved Salesforce Crest Consulting Partner status! What This Means for Our Clients Earning Crest status reflects our...
Salesforce’s new Messaging for In-App and Web feature offers a seamless way to engage customers across multiple channels, but one of the challenges is maintaining continuous conversations while navigating through records like Contacts, Accounts, and Cases. In this post, I’ll walk you through a lesser-known solution to address this need: using Salesforce’s Pinned Regions on...
In Summer 2023, Salesforce announced that legacy chat would be entering maintenance- only mode, with a full retirement date of February 14th, 2026. With this retirement date on the calendar, our team here at TruSummit Solutions dove headfirst into Salesforce’s replacement for chat — Messaging for In-App and Web. Not only will Messaging for In-App...